Please contact our customer support via phone.
Your own student organisation will be at your service as well.
Frank App and digital student card is not available for Windows Phones. Nor will Frank Students develop Frank App for Windows Phones in the future.
There are many applicable reasons for this, such as:
The student organisation membership is no more valid
You have not enrolled to the present semester
You have no longer right to study
There is a spelling error or typo in the information you submitted
The national student register contains spelling error or typo in regard to your information
In order to prevent any misuse of the digital student card we are not allowed to disclose any accurate error conditions. In order to resolve the issue you need to contact your local student organisation.
Yes. Finnish personal identity code ought be obtained by all exchange students on programmes of at least three (3) months of duration as their personal details must be reported in accordance with the requirements of Statistics Finland and Eurostat.
Unfortunately you can’t. In order to be accepted as an official student ID, the student card has to include a recognizable facial image of the card holder.
Unfortunately you can’t. The phone numbers are collected to prevent any misuse of the the digital student card. The collected phone numbers will not be used for any marketing purposes.
When you join your student organisation, your personal information are being recorded in the national student register which contains updatable personal and enrolment data. Thus your student card can be updated without you having to do anything.
With digital student card you are eligible to all the same student discounts as with the traditional plastic one. The difference is that your digital student card can be automatically updated without you having to retrieve any year tags. The activation process takes less than a minute and the digital student card costs nothing.
The digital student card is meant for people studying in Finland. This means students in high schools, vocational schools, universities or universities of applied sciences. To activate the digital student card, you must be a member of your student union. Check out all the student unions who are in cooperation with Frank here: About
Nothing. Digital student card is completely free for all students.
Our goal is to enable students to join their student organisations without having to order the plastic student card. Unfortunately this is not possible at the moment. More information regarding this issue should asked from one’s own student organisation.
If you are a university student, all you need to do is to enroll to the present semester and pay the student union fee. Once you have done that, you are all good to download Frank App and activate the digital student card (the activation can be done on the following day from the enrollment).
You may also contact your student organisation to ask whether it is possible to join the organisation without having to order the plastic student card. Worth noting is that this may not be possible for all student organisations.
At the moment it is not possible to update the photo after the activation process. In the near future it possible to change the photo once per academic year. The limitation is due to prevent any misuse of digital student card.
Please show the cashier Frank’s site for partners which includes the official description of the digital student card.
We will inform all the organisations and parties about the digital student card. Please bear in mind that the approval processes vary in different organisations. Please send us email at firstname.lastname@example.org and we will do our best to resolve the issue.
If you can’t find Frank App in your own app store, it may be due to following reasons:
Your operating system is out-of-date. Frank App can be downloaded for iPhones which have with iOS9+ OS and Android phones which have Android 4.4. + OS
You have a Windows Phone. Frank will not be available for Windows Phones
First of all, we apologize! Please make sure, that you have updated the App to the latest version. If the problem is not fixed, we would appreciate if you could inform us in regard to the issue by sending us email email@example.com.
If you have activated the digital student card, you can use it normally also when operating in offline mode. When operating offline, Frank App disables only discount and activation modes.
Please charge your phone. Frank App is waiting for you once you’ve done with charging.
In questions related to the ordering and delivery of your card, contact your own student union - they will help you out. In all issues you may also contact us at firstname.lastname@example.org..
If you lose your card, you just have to order a new one here. Frank is not responsible for reimbursing your card.
If you had a payment ability in your lost card, you can close it by calling 010 2662 000 (0,084€/call + (0,06€/min, mobile 0,17€/min)) or in Elisa Wallet mobile application.
You may order your Finnish student card as an ISIC combination card, granting you discounts both in Finland and abroad for the whole length of your studies. The additional cost for an ISIC combination card is 15 €. The ISIC card is the only internationally accepted student id. ISIC offers you over 42,000 student discounts in 130 countries, and with an ISIC card you’re also entitled to purchase student-priced flights from several airlines. You may also purchase an ISIC card separately, valid for one year here. The price for this card is 15 €.