Questions about student cards or discounts?

Here you find all frequently asked questions and answers to them. If you cannot find an answer to your question, feel free to email us!

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Who can use Frank?

Who can sign up to Frank’s service?
Frank's service is available to all undergraduate and graduate students in Finland.
Students must also be enrolled for the current semester as present.

Students of Universities of Applied Sciences (UAS):
Students of all Finnish UAS can use the Frank service for free.

See the list of Finnish UASs.

If you are studying at either the Police University College or Högskolan på Åland, register as a member of your student union to get Frank's service.
In any other case, you can start using Frank’s service through another way of verification.

University students:
Bachelor or Master students from all Finnish universities can use the Frank service for free.

See the list of Finnish universities.

University postgraduate student: Become a member of your own student organization if you study at one of the following universities: Aalto University, University of Helsinki, University of Eastern Finland, University of Jyväskylä, University of Lapland, Lappeenranta-Lahti University of Technology, Svenska Handelshögskolan, University of Art and Design, University of Turku, Åbo Akademi.

Upper secondary school and vocational students:
You must be a member of your own student organization and a full-time attending student in a Finnish upper secondary school or a vocational school in order to use Frank's service . You can join your organization below:

SAKKI - National Union of Vocational Students in Finland
SLL - Union of Upper Secondary School Students in Finland
FSS - Finlands Svenska Skolungdomsförbund

Frank always recommends that a student joins their respective student organization.

Who cannot sign to Frank’s service? 

Open university/UAS students and students of adult education centres: Unfortunately, students studying in open university/UAS and students of adult education centres are not eligible for a student card. In order to have access to a student card and student status, studies must be full-time and lead to a degree. Open university studies and studies in adult education centres are part-time and categorized as general education. Sadly, students completing open university/UAS studies or studies in adult education systems do not have the right to complete a degree – therefore, our system does not recognize you as a student and unfortunately it is not possible for you to confirm your student status nor get a student card.

Terms of Use

See our Terms of Use & Privacy Policy here: frank.fi/en/terms/ 

info@frank.fiLoginFISV
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MobilePay

What is it about?

Frank and MobilePay collaborate to help students to pay so that they are automatically identified as students when making their student priced purchase. At the moment, this solution is implemented on quicker lunch payments in some of the UNI and UAS student canteens in Finland. We will  inform everyone when the solution can be used elsewhere.

How students will benefit from it? 

When you have Frank App and MobilePay connected, you don’t have to show your student card anymore. You will get the student discount automatically when you pay your student-priced service or product that a service provider is giving with MobilePay.

How do I get this payment solution to use?

You can connect Frank App and MobilePay if you are a graduate or post-graduate student and have both of the app downloaded on your phone. You can connect the apps on Frank Apps last page by clicking “Connect Frank and MobilePay”. You can also make the connection on MobilePay with the following instructions:

  1. Open MobilePay

  2. Go to Menu (on the bottom right of the app)

  3. Click “Loyalty” and choose Frank and follow the orders.

Where I can use this payment solution?

See the current list of student restaurants where you can pay your student lunch with MobilePay on frank.fi/en/mobilepay.

Why am I unable to connect Frank App with MobilePay?

At the moment the current solution is used only when paying your student lunches in some of the UNI and UAS student canteens in Finland. We'll let you know when the payment solution is more widely available. We are working to make the solution available to all second and higher degree students as soon as possible. While waiting, make sure that you have Frank App and MobilePay downloaded in your phone!

If you are a UNI or UAS student and you aren’t able to connect Frank App and MobilePay, please contact info@frank.fi (attach your name, school and birthdate to the message) and we will help you with the issue! 

ISIC

What is ISIC?

International Student Identity Card, ISIC, is the only internationally-recognized student ID. ISIC has over 10,000 student discounts in 130 countries. We want to offer student benefits and discounts to all Finnish students both in Finland and abroad. Therefore, students can add the worlds cheapest ISIC card to their plastic or digital student card.

Activate your ISIC card in Frank App for €4 / 12 months or buy a 5-year ISIC card with your plastic student card for €15. A standard 12-month ISIC card (price €10) can be ordered by anyone who is over 12 years of age and a full-time student. Order a standard ISIC card from the ISIC website (link to the website: isic.fi/en/get-your-isic/checkout-basket/).

How do I get an ISIC card to my plastic student card?

You can purchase an ISIC card to your plastic student card with a payment feature as well as to your plastic student card without a payment feature. The ISIC card fee for both is €15 / 5 years. You can add an ISIC card for your student card during the card order process.

I want to purchase a digital ISIC card. How can I do it?

You can purchase a digital ISIC card from Frank App with a price of €4 / year. You can purchase the ISIC card while buying for your digital student card or if you want to upgrade later, you can find the link to purchase the digital ISIC card from behind of your digital student card (click the barcode on the card). After you have purchased a digital ISIC number, you can see it on the back side of your digital student card. Remember to activate your ISIC number on ISIC app after purchase! You'll find the instructions below or on ISIC's website (link: isic.fi/en/isic-info/faq/#app)

I bought ISIC card when purchasing a plastic student card. May I combine it with the digital student card or with a new plastic student card?

Unfortunately, Frank App is currently only supporting new digital ISIC cards purchased through Frank App. Also it's not possible to combine your ISIC number to a new plastic student card order. If you want to have ISIC on your plastic student card you would need to buy a new ISIC card during the ordering process.

If you like, you can use your current ISIC number digitally in ISIC App and order a new plastic card without ISIC. You can register to ISIC App with your ISIC number. You find your ISIC number on Frank App behind your digital student card by clicking the barcode or on your plastic student card. ISIC number starts and ends with a letter. You can get all the same discounts with it as with a plastic card. You can find more info at isic.fi/en/isic-info/isic-app/.

How do I use and activate my ISIC number?
The ISIC number in Frank App is not yet the official ISIC card. You can register to ISIC App with your ISIC number and use your number as a digital card. Your ISIC number is either on Frank App behind your digital student card (click the barcode) or on your plastic student card. ISIC number starts and ends with a letter and has 14 characters.

Signing up process step-by-step

  1. Once you have received your personal 14-digit ISIC number, you are able to sign up to ISIC App and activate your digital ISIC student ID. Please download the ISIC App for Android or iOS.
  2. Tap "Sign up" on the app menu
  3. Type in your name as you typed it on the order form and your personal ISIC number, and tap "Check"
  4. Type in an email address where you can verify your registration and invent a password for future ISIC App login.
  5. Read and accept the Terms and Conditions, and tap "Sign up"
  6. Click the link on the verification email sent to the address you have given above.

Where can I find my digital ISIC number and how long is it valid?

You find your digital ISIC number behind your digital student card on Frank App. Just click the barcode and your ISIC number appears. ISIC number starts and ends with a letter and has 14 characters (for example: S358000000000X). Remember to activate your digital number on ISIC app as the number on Frank App is not the official ISIC card.

Digital ISIC card is valid one year after purchase and an ISIC card attached to a plastic card for 5 years. You can check the validity of your digital card on Frank App on your profile (scroll down to Study Information).

More questions about ISIC?

More answers about ISIC can be found on ISIC’s Frequently asked questions page: isic.fi/en/isic-info/faq/.

Using the Frank App and digital student card

I'm trying to register but the service tells me that I have already registered. What do I do?

You probably have already registered at some point. Please try to login instead of registering and make sure that you use the same email address you used to register. You can also try to write your email starting with a capital letter like John.Johnson@mail.com, as the system is very sensitive with the letter size. 

If you don't remember your login details, please see below. If this doesn't help you can contact info@frank.fi.

When I try to log in the site tells me that the info in not correct

Your password is probably incorrect. You can change your password after clicking "Log in" and then "Forgot password?" or behind this link: student.frank.fi/forgot-password. Please make sure that you use the right email. Check the junk mail if you don't see any email in your inbox.

I don't remember my password. How can I change it?

You can change your password by clicking "Forgot password?" or behind this link: student.frank.fi/forgot-password. Please make sure that you use the right email. Check the junk mail if you don't see any email in your inbox.

When using school emails

Note that our service doesn’t recognize different school emails as one (for example: @student.school.fi or @school.fi). Make sure to use the correct way of writing when registering or logging in to the service!

App has logged me out and when I log in my study information has disappeared. What to do?

Sometimes the app logs the user out after a bigger app update. If your study information was correct previously, you have probably logged in with an incorrect username, make sure that you use the same email address you used to register. If you cannot remember your password, you can change your password after clicking "Log in" and then "Forgot password?" or behind this link: student.frank.fi/forgot-password. Check the junk mail if you don't see any email in your inbox.

If you cannot remember the original username, you can email us on info@frank.fi and we’ll check it for you. Please include your full name, date of birth and place of study for us to find your user information easily!

Who are eligible to use the digital student card?

All students who are present in current semester in a Finnish vocational school, upper secondary school, university of applied sciences or university.

You can register to Frank App with a Finnish social security number or just the student number. If you don't have a Finnish social security number, just use your student number and you can successfully use Frank's digital student card.

What kind of student discounts will I get access to with digital student card?

You are eligible to all the same student discounts and benefits with the digital student card as with the plastic ­one. The difference is that your digital student card is automatically updated without you having to retrieve any yearly attendance tags. The activation process takes less than a minute. The digital student card is also free of charge from July 2019 onwards. You can find the digital student card within the Frank App, which is free to download and use.

Please note, that companies offering the student discounts are ultimately the one deciding on what grounds they will grant the student discounts. If you come up with a service provider that does not grant you student discounts with the digital student card, please contact info@frank.fi. 

Does downloading and using Frank App and the digital student card cost something?

No. Frank App with all of it’s features is completely free, including the digital student card!

I will graduate during the current semester. How long will the digital student card work after I graduate?

The digital student works with a realtime student status recognition. The digital student card will work for a month after your student status has disappeared from the student register. Graduating is one of the reasons why your student status could disappear during the semester.

Do I need to have a plastic student card in order to use the digital one?

Nope. To get a digital student card you need to be a present student in the current semester and have a Finnish Personal ID Number OR a student number. Once you are registered present, head to App Store or Google Play few days later to download Frank App and you are ready to go!

Frank App crashes or simply doesn't work. Why is that?

First of all, we apologize! Please make sure, that you have updated the app to the latest version. If the problem is not fixed, we would appreciate if you could inform us about the issue by sending us email info@frank.fi.

Frank App didn't work just when I had to prove my students status. What now?

We sincerely apologize that our app failed you at a crucial time doing what it has been developed for. There might be more than one explaining factor to why this happened, on which you will find information from this page.

Unfortunately it is possible, that there sometimes are downtimes and errors in our digital service, even though we do our utmost best to provide an error free user experience. We promise to do our best to provide you a trustworthy service, but we do not warrant that our service will work interrupted and error free at all times and will not cover for possible losses such moments could cause for the users. Please see here (link: frank.fi/en/terms/) for our terms of use.

By using our digital student card you accept that there is a risk of possible downtimes, even though our App has proven to be very secure and operationally trustworthy since we launched it in 2016. We constantly work for you to be able to trust the digital student card as the only student card you need.

If you want to be sure that there is absolutely no interruptions or downtimes regarding the use of your student card, we advice you to order a plastic card as well. Just remember to make sure, that you always have a valid year sticker on it and that you keep the card with you when you need it.

Cashier does not know about the digital student card and will not accept it as a valid student ID - what should I do?

Please show the cashier Frank’s site that includes the description of the digital student card. You can also turn to your student union.

My battery ran out, what should I do?

Please charge your phone. Frank App is waiting for you once you’ve done with charging.

Does the digital student card work offline?

Yes. You can use your digital student card offline for a week. If you are using Frank App version 3.1.0 (or later version), in case of a connection failure Frank App stores your digital card information for a week, after which you need to re-connect Frank App to a network for data update. Student discounts are not available offline in Frank App.

I can’t find the application from App Store or Google Play.

If you can’t find Frank App in your own app store, it may be due to following reasons:

  • Your operating system is out-of-date. Frank App can be downloaded at least for iPhones that have iOS10+ operating system and Android phones that have Android 5 + operating system. Variation between devices appear.
  • You have a Windows Phone: Frank App will not be available for Windows Phones.
  • You are using a Lenovo device: Frank App does not support Lenovo's Android version.

I have a Windows Phone. Is it possible to get the digital student card for Windows Phones, and when?

Frank App and digital student card is not available for Windows Phones. There is no plans to develop Frank App for Windows Phones in the future.

Student card with payment feature

Terms

Following terms apply to the purchase and order of a student card, unless stated otherwise by Finnish law.

Prices and payment

  • All customer prices include the VAT.  The payment must be made full before the student card will be produced and sent to the customer by mail.

Production and delivery

  • All student card will be produced and sent only after the payment has been made in full. The delivery is only possible within Finland and only using the standard mail deliver (2nd class).

Cancelling the order and refunds

  • It is not possible to cancel the order of a student card, unless the order is stopped before the payment has been made. The Finnish consumer protection law is applied to the cancellation of student card orders.

Who is eligible to order a student card with a payment feature?

This card can be purchased by any University/UAS student whose student union is in co-operation with us (check them here: frank.fi/en/studentunions/). In order to apply for a student card with a payment functionality, you need to have a Finnish Personal ID Number. Also, you need a Finnish home address and it needs to be registered in Finland through the Population Registration Centre.

To apply for the card online, you need a valid Finnish passport or an official ID card (driver's license or residence permit card are invalid) as well as Finnish e-banking credentials (any bank will do). In addition, you need to understand Finnish or Swedish. If you do not have any of the needed documents or do not understand Finnish or Swedish, please visit your local Danske Bank branch to become a customer. After that you can return to Frank’s service and order your plastic student card with payment feature using your new Danske e-bank credentials.

Please note that banks have the right to choose their customers, so if you’re in Finland only for a short time (e.g. one semester), this card probably is not the best option for you.

I faced an error when ordering a student a card with a payment feature. The order was not completed. What should I do?

We are sorry you have faced an error! To continue your order you should log in again to Frank and and go to the Mastercard Debit -card order site. Then you should choose the option to continue an existing order and our service should redirect you to Danske Bank’s website. After this you should be able to continue the existing order by identifying yourself with your own e-banking credentials. Always try to finish the order you started first! We suggest you also check the question above with a title “Who is eligible to order a student card with a payment feature”.

If you aren’t able to complete the order for some reason you should contact Danske Bank’s customer service for students by phone: +358200 25884 (Mon-Fri from 8 a.m. to 8 p.m.) or in chat on Frank’s or Danske Bank’s website.

I already paid for the card but the order failed. Why is that and what can I do?
The order might have failed for example if your Finnish passport/identity card isn’t valid (driver's license or residence permit card are invalid) or because of an IT error. If your couldn’t go through with the order and you were already on Danske Bank’s website, please contact Danske Bank’s customer service for students by phone: +358 200 25884 (Mon-Fri from 8 a.m. to 8 p.m.) or in chat on Danske Bank’s website.

If your passport/identity card is invalid you can go through with the order by booking an appointment at the office. We do not refund any orders if you have an opportunity to complete the order in any way. Please note that we do not refund money from an order, if you decide you don’t want to become a customer of Danske Bank in the middle of an order or if you decide not to complete the order for some other reason.

I'm trying to order a student card with a payment feature. However, the order shows a wrong delivery address to me. How do I change the address?

The delivery address comes directly from the database of the Population Register Center. If the address is incorrect, please report your new address to the Population Register Center through this link: www.posti.fi/changeaddress and continue your order after that.

I haven’t received my student card with a payment feature in 2–3 weeks. What to do?

Sorry that the card, for one reason or other, has not arrived! Please check that the Population Register Center has the correct address information through this link: verkkopalvelu.vrk.fi/Omat/Etusivu.aspx. If the address information is incorrect, please notify Posti (link: www.posti.fi/changeaddress). After that you can order a new card at the Danske Bank online bank.

There is an expiration date on my student card. What does it mean?

The expiration date means that the payment feature of your student card expires. If you have Aktia's payment card with a student status, you wont get a new student card with a payment option from them. If your Aktia card has expired and you would like a student card with a working payment functionality, you can normally order a new student card from us provided to you for 0€ by Danske Bank. Please note that the new cards work with Danske Bank's services not Aktia's.

If you don't need payment function in your student card anymore, you don't have to worry about the expiration date and you can use your card normally with a valid yearly sticker. Possible ISIC license is valid for 5 years.

Can I order a student card with a payment feature with any Finnish bank’s bank identifiers?

You can order a student card with a payment feature online by using Danske Bank, Nordea, OP Bank (Osuuspankki), S-bank, Aktia, Ålandsbanken, Handelsbanken, Savings Bank, POP bank or Oma Säästöpankki bank ID’s.

I want a plastic student card with a payment feature. Do I automatically become a Danske Bank customer?

If you are not an existing Danske Bank customer, you will become a customer through the card order. By ordering this card, you get Danske Bank’s Silver service package without any monthly fees during the time you’re a student and/or after that until you’re 28. All in all, the card and the membership do not cost you anything during your studies. For more information about the customership please visit Danske Bank’s website.

Plastic student card for UNI and UAS students

Terms

Following terms apply to the purchase and order of a student card, unless stated otherwise by Finnish law.

Prices and payment

  • All customer prices include the VAT.  The payment must be made full before the student card will be produced and sent to the customer by mail.

Production and delivery

  • All student card will be produced and sent only after the payment has been made in full. The delivery is only possible within Finland and only using the standard mail deliver (2nd class).

Cancelling the order and refunds

  • It is not possible to cancel the order of a student card, unless the order is stopped before the payment has been made. The Finnish consumer protection law is applied to the cancellation of student card orders.


Who is eligible to order student card without a payment feature?

All graduate and post-graduate student’s whose student union is in cooperation with us can order the student card without a payment feature. If you’re unsure if this applies to you, see the student unions in cooperation here: frank.fi/en/studentunions/.  You don't need to have a Finnish Personal ID Number to order plastic student card without payment option. Having a student number is enough. If you study in Finland only for a short time this or the digital student card (Frank App) are the best options for you.

Why can't I order a plastic college student card?

Unfortunately, we are unable to offer our plastic cards to students who are registered with the Finnish National Agency for Education's My Studyinfo -service. Providing students with Frank's physical student card solutions requires that the respective student union cooperates with Frank (see the list here: frank.fi/en/studentunions/).

Why is there an error when I try to pay for the card?

The payment is probably declined by your own bank. Please make sure that you have enabled online payments with the card and that there are no geographical safety limits blocking the payments and then try again. 

Why is the student card with a payment feature free of charge, but the plastic student card without a payment feature costs €25?

Our partner Danske Bank offers the student card with a payment feature free of charge for all 3rd degree students in Finland. The card is free because Danske Bank is subventing the costs for students. The price for a plain plastic student card is normally €25 (includes delivery fee).

How do I pay the student card? Do I need Finnish e-banking credentials?

You can pay your student card with any debit or credit card. All the most common card types are accepted e.g. all Visa, Mastercard and American Express cards. It's not possible to pay the order with e-banking credentials or with cash. Please make sure you have enabled online payments with your card and that there are no geographical safety limits blocking the payments.

How do I get the card? Do you deliver the card to my home address and how long will it take?

Student card with a payment feature will be delivered to the address we have got through the Finnish Population Registration Centre. Student cards without payment feature will be delivered to the address you entered to the student card order. Note that we deliver student cards only to Finnish addresses. The normal delivery time is 2-3 weeks. 

Please be extra careful when entering your address to the order as Frank is not responsible for any problems in delivery due to typo's in the address or moving house while waiting for your order.

If your address changes after you have ordered the student card please update your address through this link: www.posti.fi/changeaddress so the card finds it's way to you!

My name or place of study has changed. Do I have to order a new card?

If you want to use a plastic student ID, you may want to order a new student card. Sometimes you might have to proof your identity via passport and then your personal information needs to match. Especially in ISIC cards an old name may cause problems abroad. Also, many student unions do not provide new yearly attendance stickers for cards with an old name or old place of study.

Please contact your student union if your name changes, so we will get the new information for your new plastic card order. Before ordering a new plastic student card, check that your new name is up to date in our service (profile page).

My name is cut on my student card. Can I still use it normally?

Yes you can. It's a normal procedure to cut a name if it's too long to print on the student card. It shouldn't have any effect on using the card and getting the student discounts!

I’ve lost my plastic student card. What should I do?

If you had...

  1. A student card with a payment feature offered by Danske Bank, you can order a new card from Danske Bank's online bank. Remember to also deactivate your lost card online or call +9 200 2585 (24/7).
  2. A student card with Aktia Wallet / Elisa Wallet payment feature, be sure to close the card by calling +358 800 0 2477. Unfortunately, these student cards are not reimbursed, so if you want a new plastic student card, you can order it normally from our website.
  3. A student card without payment feature, you can normally order a new student card from our website. Unfortunately, these student cards are not reimbursed.

What is a year sticker and how do I get it?

A year sticker proves that you are present student and a member of your student union. You need a year sticker to validate your student card and you won't get student discounts with your student card without the sticker. You can get your sticker from your student union. If you have any questions about the year sticker, contact your own student union.


Registering to the service

I cannot verify my student status. Why is that?

There can be many reasons for this, such as:

Unions in cooperation (see here: frank.fi/en/studentunions)

  • Your student union membership is not valid at the moment (you have graduated or your study right has ended) or we haven’t received your information yet to our student register: You can contact your student union and ensure that your membership is valid. If membership is not valid, you can purchase a new membership from your student union. If you’re unsure of this, see the list of cooperating student unions here: frank.fi/en/studentunions. If your student union is on the list, you must become a member before registering to our service.
  • You have not enrolled as a present student for the current semester: We'll get new student's information earliest at the beginning of the term, August and January.
  • There's an error or delay in your student union's/university’s register or data transfer: Sometimes there’s an error when transferring the data to our register, even if you are a present student and have paid membership fee. The transfer takes a few weekdays, so please be patient.

My Studyinfo -service

  • Your study right hasn't begun yet or it hasn't updated on your Studyinfo -service: You can verify in August on autumn term and in January on spring term. 
  • Your study right has ended (e.g. you have graduated).
  • The link is not active or there’s a typing error: Please check that the link is still valid and update it if needed (see picture guide: frank.fi/en/mystudyinfo
  • You haven’t attached the correct information, see guide (see picture guide: frank.fi/en/mystudyinfo

I don’t have Finnish ID, how to register?

You can still verify yourself as a student to our service! Just select "No Finnish personal ID number?" and our service offers you the option to verify yourself with a student number and your last name. 

I have registered on to Frank's site or used the service before, but I cannot log in with my old username. What to do?

You are probably trying to log in with a wrong username. Please try to login with the same email address you used to register. You can try different emails. If you cannot remember the original username, send us a message on info@frank.fi and we’ll check it for you! Remember to attach your full name, date of birth and place of study to the message.

Frank App and Frank's desktop service were renewed in July 2018 and they became one and the same for all users. Unfortunately, the old login information from Frank's old service does no longer work. If you used our service before this, it means you have used the old version and need to register to the service again.

If you have registered to Frank's website after July 2017, you already have login details that you have to use to login to the renewed Frank App, as these two services are now one and the same. In case you don't remember your login details or have other issues with registering, see below for further instructions for these scenarios. If you have never used anything else than Frank App, then you have to register to the latest version.

I have problems getting the verification text message.

You can close and reopen the app and try again from your profile or from your browser at student.frank.fi. If you're still unable to get the text message, you can contact info@frank.fi and we'll add your number to your profile.

Advice on current issues

Frank's digital student service was renewed in July 2018. The update combined our mobile Frank App service and our desktop browser service into one single service experience. One service, one login details, all your favorite features!

If you are experiencing difficulties with the new Frank App, please see here for assistance. If the form behind the link or any of the frequently asked questions below wont help, please contact us through info@frank.fi. Thanks.

Fabianinkatu 28
00100 Helsinki, Finland

info@frank.fi
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© Frank Students 2020

Fabianinkatu 28
00100 Helsinki, Finland

Content

 ISIC

  • What is ISIC?
  • How do I activate my ISIC number?

MobilePay

● Plastic student card

  • Terms
  • Year tag

● Student card with payment feature

  • Who is eligible to order
  • Terms

● Using the Frank App and digital student card

  • Wrong username
  • Password
  • App has logged me out

● Registering to the service

  • Verifying student status
  • Cannot find my information
  • I don’t have Finnish ID

Who can use Frank?

  • Who can sign up to Frank’s service?
  • Terms of use

Customer service

You can email us from Mondays till Fridays on info@frank.fi

Remember to include your full name, day of birth and place of study to expedite the resolving of your problem. We’ll get back to you as soon as possible, within 1-2 days at the latest.

You can also call us on Tuesdays at 12-15pm. on +358 50 322 0385. Phone customer service operates in Finnish or English.

In case you got one of these messages

Verification failed/"We were unable to verify your student status based on the information you provided"

There’s an error on your My Studyinfo -link; for example the link doesn’t have correct information attached or there’s information missing on your My Studyinfo. Make sure you’ve created the link correctly (link to picture guide: frank.fi/en/mystudyinfo/) and have attached only your active degree. The link should tell the following: name, date of birth, name of the school and degree, validity of study right and your attendance for the semesters. If information is missing, contact your school.  You can also contact My Studyinfo on koski@opintopolku.fi

“This user has already been registered”

When you get this message, it means that you have logged in with a different email address than what you have registered to our system with in the first place. You can register to our system only once with your Finnish ID number/My Studyinfo -link/student number. Just try to log in with some other email address (for example your other school email address). If you don’t remember your original user account you can contact us at info@frank.fi. For us to be able to find your original user account you must attach your name, school and your birthdate to the email.

“The information you sent was not correct”

When you get this message, it means you have entered your password or email address incorrectly. Please try to log in with the information you have registered to our system in the first place. Your email address has to be entered exactly the same way (taking into account uppercase and lowercase letters and punctuations). If you don’t remember your password, you can change it after clicking "Log in" and then "Forgot password?" or behind this link: student.frank.fi/forgot-password. If you cannot remember the original username, you can email us on info@frank.fi and we’ll check it for you. Please include your full name, date of birth and place of study for us to find your user information easily!

Frank App jams to loading view (loading spinner). What now?

Try to 1) close the app and open it again, 2) make sure that you are using the latest version available of the Frank App (and your phone) and if not, update the app and then open it again, 3) make sure you have a working internet connection. If none of these help you can write to us via info@frank.fi

I cannot activate my digital student card, the app only says “Something went wrong”. What might this ‘something’ be?

Student unions in cooperation:

  •  Your student union membership is not valid: please contact your own student union to ensure that your membership is valid. If your membership is not valid, you can buy membership from your organization.

  • Membership has not been updated: If you have just paid for a membership, it will take a couple of days for it to take place. During that time the activation of the digital card will not work. Wait a few days and try again.

  • You have not enrolled for the current semester or your study right hasn't begun yet.

  • Your right to study has ended (e.g. you have graduated). Frank App verifies student status in real time from a system where information comes directly from universities or student districts. Because your study rights are out of date, your data will no longer be sent there, and your student verification will not work.

  • There is a typing error in the information you entered. If your membership and attendance should be valid, please contact your university's student services or your student union (UAS and 2nd degree) to find out any errors in the registry.

  • The end part of your Finnish Personal ID Number is not in the national student register.

    • High school students: You can add your Finnish personal identity number to the register at voltage.sebacon.net/lukiohetu. It may take a couple of days to update this information.

    • Students in Vocational School and Universities of Applied Sciences: Contact your student union and ask them to add the end part of the Finnish personal identity number to the register or check that it is correct. It may take a couple of days to update this information.

    • Students in Universities: Contact your university's student services and ask them to add the end part of the Finnish personal identity number to the register or check that it is correct. It may take a couple of days to update this information.

My Studyinfo -service:

  • You have not enrolled for the current semester or your study right hasn't begun yet.

  • Your right to study has ended (e.g. you have graduated). Frank App verifies student status in real time from Finnish National Agency for Education’s My Studyinfo -service. Because your study rights are out of date, your data will no longer be sent there, and your student verification will not work.

  • There is a typing error in the information you entered.

  • The link is not active anymore:  check that the link is still valid and update it if needed on your profile, here's how to do it: frank.fi/en/mystudyinfo

  • You have chosen wrong information to the link (see picture guide: frank.fi/en/mystudyinfo


Student discounts

What kind of student discounts will I get access to with a digital student card? 

You are eligible for all the same student discounts and benefits with the digital student card as with the plastic ­one. The difference is that your digital student card is automatically updated without you having to retrieve any yearly attendance tags. The activation process takes less than a minute. You can find the digital student card within the Frank App, which is free to download and use.

Please note, that companies offering the student discounts are ultimately the one deciding on what grounds they will grant the student discounts. If you come up with a service provider that does not grant you student discounts with the digital student card, please contact info@frank.fi.

Why do the discounts on Frank's web service keep on loading?

You probably have some adblock on. Turning if off should fix the problem.

A discount isn’t working, what do I do?

Please make sure you don’t have AdBlocker or VPN on on your browser. You can also try to use the discount on incognito-browser! Make sure the discount code is the exact same it should be and there is no extra characters and the product you are purchasing is covered by the offer. The terms of the discount state what the discount can and cannot be used for. You may also be informed on the provider's website if a discount code cannot be used for the product / service. If the code does not work, please send us a message to info@frank.fi!

I want to recommend a new discount to Frank, how do I do that?

You can send your suggestion to us at info@frank.fi. We are constantly improving our service and customer’s suggestions are very valuable for us!

Changing your information to the service

How do I change my name to the service? 

Have you updated your new name to your school’s student services and/or to you student organization? We get student’s information from universities or student organizations so once your information is updated there, it’s transferred to our student register. This transfer may take a few days. After the information arrives it will update to your digital student card as well. You can check if it’s updated by clicking “Update information” on your profile page.

I have changed schools, how do I update my information?

You can update your information by clicking “Add education” on your profile. Then you should follow the instructions carefully.  After this your new school’s info should be on your digital student card. If you face any problems, it might be that your information from your school/student union hasn’t been sent to our register yet. It usually takes a few days for the information to be on our register after you have enrolled for the semester and paid the student union fee. 


If you verify your student status with a My Studyinfo -link, please make sure you have created the link correctly (link instructions: frank.fi/en/mystudyinfo/).

How to update my permanent Finnish-ID to the service? 

If you want your ID number to be updated to the student register, you'll have to contact your University's student services or Student Union, who takes care updating the student register. Please tell us when you have contacted your University's student services or Student Union in this matter, so we'll know to update your user account as well. 

Validity of the student status (graduating and change of term)

The app suddenly claims that my student status is no longer valid. Why is that?

Your study right has expired or there has been another change in the student register information. If your study right has ended, for example due to graduation, you are unfortunately unable to continue using the digital student card. The digital student card will deactivate within a month after your student status has ended.

Frank App verifies student status in real time from a system where information comes directly from universities or student unions. Because your student status has ended, we can no longer verify your student status nor offer you our digital services. However, you can use your plastic student card or a student certificate as requested by the school until the end of the membership period.

If your study right or membership has not ended, please be in contact with your student union to find out about changes in the registry.

My Studyinfo -service: check that your link is still valid and has the correct, active study information.

I graduated in the middle of a school year. For how long will my digital student card be active?

The digital student works with a realtime student status recognition. The digital student card will work for a month after your student status has disappeared from the student register. Graduating is one of the reasons why your student status could disappear during the semester.

Why does the app show that it's valid up to end of August or January, when I have paid for the entire academic year? 

This may occur if we have used the information sent to us by your student organization to check your student status. If your student organization only sends data for the current semester, the digital card will only display data for the current semester at that time, even if you have paid for the entire semester. The fall semester and new term will be updated to the application in early August and the spring semester in early January.

Why isn’t my student status updating when the semester has changed? 

Either your information has not yet been received in our student register from your student organization or school, or the service has not yet had time to retrieve updated information from the register. You can try to update your status by clicking “Update information” on your profile and the service will retrieve your information from the student register.

My Studyinfo -service: check that your link is still valid and has the correct, active study information.

Student cards picture

Why do I need to add a profile picture when registering?

The picture is used to create the student card for your profile. If you add the picture while registering, the digital student card will immediately be at your disposal and it will make the ordering of a plastic student card faster, if you wish to order one.

You don't have to add a profile picture right away; you can also add it later. The profile picture must be added for ordering a student card. If you don't want a student card, then the image is not required.

I am not able to download a picture. Why is that?

This can be that the picture doesn’t meet the criteria or it has been less than 6 months since the last update. You can change the picture once every 6 months (once in semester). This is to prevent any misuse as the digital student car is also an official student ID. You can see the picture criteria below.

If you think the picture is not recognizable enough or you are ordering a plastic student car, you can send a photo change request on the app. We will answer your request within a few days.

I would like to change the picture of my digital student card. How do I do this?

To prevent misuse, the image can only be changed once a semester (every 6 months). If your image does not meet the requirements and it makes the use of a digital student card difficult, you can request the right to change the image through your profile.

What are the criteria for a student card picture?

Do you have sunglasses, a hat, eyeglasses with thick frames, a weird background or for instance; a cat or a friend in the picture with you? The automatic face recognition will give you an error for these. The image must be 

  • A colored picture

  • Neutral background

  • Square sized image (min. 300x300 pixels) of your face 

  • Resembling to a passport picture.

A good quality selfie is also fine if it clearly shows your full face. Also, make sure that the resolution of your profile picture is not too large. Size 300x300 is good, as mentioned above.

The profile picture is printed on your plastic student card, so if you download an inappropriate image, you will be responsible for all costs regarding to a new card order. Note that your student card will not be valid if it contains an inappropriate image!

Student cards picture

Validity of the student status

  • Graduating
  • New semester

Changing your information to the service

  • School changes
  • Name changes
  • Changing Finnish ID to a permanent one

Student discounts

In case you got one of these messages

  • "Verification failed"
  • "This user has already been registered"
  • "The information you sent was not correct"
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