Page content: 

1. Terms of Use

2. Privacy Policy

3. Description of the data file




1. TERMS OF USE 

Last updated 27 June 2017

In short

These Terms of Use and the Privacy Policy available below (together "Terms") govern the contractual relationship between Oy Frank Students Ab (Business ID 2532163-6), a company duly incorporated under the laws of Finland and having its principal place of business at Fabianinkatu 28, 00100 Helsinki, Finland ("Frank, "us", "we" or "our"), and yourself ("you") with regard to your use of the Frank's service (the "Service") operated by Frank.

Please read these Terms carefully before using the Service. 

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service including you.

We may collect and use your personal data for the purpose of providing the Service. Such use of your personal data shall be subject to the Privacy Policy available below.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the Terms then you may not access the Service.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are solely responsible for any activities or omissions that occur through your account. You are responsible for safeguarding the device and all information such as user ID and password that you use to access the Service or for accessing or verification in context of activities or actions in the Service, whether this information is with our Service or a third-party service. You will not create multiple accounts or accounts for any other party than you.

You agree not to disclose your personal user ID or password or other information used for accessing or verification in the Service to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

The Service

Please note that normal data carrier rates and fees such as costs for the internet connection are applicable when using the Service.

The Service may contain advertising, and by using the Service you agree to that we and third parties may display advertisements or other marketing in connection with the Service.

The Service provides a plastic student card and a digital student card as well as student benefits. The Service allows you to access third parties' services and purchase goods and/or services from third parties. Any and all transactions as regards such third parties' goods or services are always solely between you and the respective third party. Frank is not a party to such transactions and is not liable for such purchases or transactions from or services provided by third parties. Such purchases, transactions and services shall be solely governed by an agreement between you and the respective third party.

You are responsible for any devices, systems, applications, connections and software you use in connection with the Service including but not limited to their functionality and interoperability with the Service and their suitability for any purpose. You are responsible for ensuring that your devices, systems, applications, connections and data uploaded to the Service do not cause any disruption or harm to the Service, Frank or to any third parties. You are responsible for the protection and confidentiality of your data, data communications and data systems.

We are entitled to change, modify and update the Service or any part thereof at any time. We shall use reasonable efforts to inform you in advance of any material changes to the Service that may affect your use of the Service in an adverse way.

You do not have the right to make any automated enquiries relating to the background systems of the Service.

Intellectual Property

All rights, title and interest in and to the Service and its original content, features and functionality as well as any changes thereto are and will remain the exclusive property of Oy Frank Students Ab and its licensors. The Service is protected by copyright, trademark, and other laws of both the Finland and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service or otherwise without the prior written consent of Oy Frank Students Ab. Unless otherwise required by applicable laws, you may not attempt to reverse engineer, de-encrypt or otherwise derive the design, internal logic, structure or inner workings (including algorithms and source code) of the Service or to redistribute the Service.

In the event that you provide us with any feedback regarding the Service, including without limitation, any flaws, errors, bugs, anomalies, problems with and/or suggestions for the Service, you hereby assign us all rights in such feedback, including but not limited to, the right to use such feedback and related information in any manner we deem appropriate.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Oy Frank Students Ab.

Oy Frank Students Ab has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that Oy Frank Students Ab shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third-party web sites or other services.

We strongly advise you to read the terms and conditions and privacy policies of any services provided by third parties.

Termination

We may terminate or suspend the Service, these Terms, your account and your use of the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account and your use of the Service, you may ask Frank to terminate your account or discontinue using the Service.

Limitation Of Liability

To the maximum extent permitted by applicable law, in no event shall Oy Frank Students Ab, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any direct, indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party; (iii) any content obtained from the Service or business, transactions and activities carried via the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

The Service does not include and Frank shall not be responsible for any retention or storage of your data and content for your purposes. You are solely responsible for taking and maintaining appropriate back-up copies of any of your content and data as well as ensuring its functionality. To the maximum extent permitted by law, Frank shall not be held responsible for any loss, destruction or alteration of your data or other content or the related costs and damages that result, for instance, from the recreation of files.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Oy Frank Students Ab its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Finland, without regard to its conflict of law provisions.

Disputes, controversies and claims relating to these Terms shall be primarily settled by mutual negotiations between you and Frank. In the event a dispute, controversy or claim arising out of or relating to these Terms, or the breach, termination or validity thereof cannot be settled by mutual negotiations it shall be finally settled in Helsinki District Court.

A consumer may also refer a dispute relating to these Terms to the Consumer Disputes Board (www.kuluttajariita.fi). Before referring a dispute to the Consumer Disputes Board, the consumer shall contact the Consumer Advisory Service (www.kuluttajaneuvonta.fi). 

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

We may assign these Terms and any of its rights and obligations hereunder to our affiliate or a third party at any time without notice.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us. 




Privacy Policy

Last updated 09 September 2019

This privacy policy governs your use of service (the “Service”) created by Oy Frank Students Ab and the processing of your personal data by Oy Frank Students Ab in context of the Service. The Service is targeted at students providing a plastic student card and a digital student card as well as student benefits.

As regards your personal data processed in context of the Service, the data controller in accordance with the applicable law shall be Oy Frank Students Ab (Business ID 2532163-6), a company duly incorporated under the laws of Finland and having its principal place of business at Fabianinkatu 28, 00100 Helsinki, Finland ("Frank", "we", "us" or "our"). 

What information does the Service collect and how is it used?

We may collect your information through different means, which are explained below.

  • The information you have given to us as part of registration

The Service requires a user account to work. When you register as a user of the Service, we may collect following information:

  • to verify your identification we collect some basic information, such as your name, social security number and mobile phone number;

  • information regarding your student status, such as your place of study. 

The information regarding the use of the Service

  • When you use the Service, we may process your information in following situations:
  • your activity in the Service, such as when you make purchases, respond to any offers, or download or use applications from us; 

  • when you contact us, we may process your information for the purpose of contacting you, or to send you necessary notifications or important information regarding Service.

  • The information collected from other sources

For the purpose of providing you the Service, we may collect your information from JOLLA and/or VIRTA and/or KOSKI  databases or Oma Opintopolku-service provided by Finnish National Agency of Education in order to verify your student status. In this context we use the information you have provided upon your registration.

We fetch the following information from JOLLA and/or VIRTA and/or KOSKI and/or Oma Opintopolku -database for student verification purposes: your birthday, the student organisation you are a member of, your attendance status during the current semester and your student number.

From those users of the Service that want to affiliate themselves to a student organisation upon registration we collect also the following information: your major, your place of study, your street address and postal number, your current city or county and country of residence, your email address, your preferred language, and marketing permission which we will pass on to the affiliated student organisation to update their membership records.

In case your place of study has accepted the use of national database VIRTA for student verification purposes, we may in future with your consent, verify your student status from VIRTA database instead of JOLLA database. For the purpose of student status verification, we fetch the following information from VIRTA database: your name, your student number, your preferred language, the period of validity of your right of study, your field of study, information of the student organisations you have affiliated to, your attendance status and the information of the expiration of your right of study.

Automatically Collected Information 

Some information we get automatically from your use of Service. The Service may collect and use certain information automatically, such as timestamps and log data relating to the use of the Service, the information about the devices you use to register for an account and to access and use the Service, such as the unique device ID, the IP address of your device, the operating system used, the type of Internet browser used, and the information about the way you use the Service ("Automatically Collected Information"). 

Location data from the device

When you use the mobile application, we may with your consent, use GPS technology (or other similar technology) to determine your current location. By means of this, we can target the content of the Service provided to you. We will not share your location data with third parties.

If you do not want us to use your location for the purposes set forth above, you should turn off the location services for the mobile application located in your account settings or in your mobile phone settings and/or within the mobile application. 

Do third parties see and/or have access to information collected by the Service?

Yes. We may disclose your information to third parties in the following cases:

  • to provide the Service (for the purpose of student status verification) when you use or acquire student benefits from a third party via or through this Service;

  • as required by law, such as to comply with a subpoena, requests by competent public authorities, or similar legal process;

  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;

  • with our trusted services providers who work on our behalf, and who do not have an independent use of the information we disclose to them or;

  • if Oy Frank Students Ab is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

Is the data transferred outside the EU/ EEA?

Your information is mainly processed within the European Union. Some of the Automatically Collected Information may be processed in the United States. Frank complies with the applicable law when transferring information to the United States or elsewhere outside the European Union.

What are my opt-out rights?

You can stop collection of information easily by deleting the Service. You may also prohibit Frank from using your information for direct marketing purposes or for the purpose of market research and opinion polls. If you want to prohibit the use of your information for marketing purposes, please contact us by email (privacy@frank.fi) and we will respond to you within a reasonable period of time.

Data Retention Policy, Managing Your Information

We will retain information for as long as you use the Service and for a reasonable time thereafter. We will retain Automatically Collected Information for up to 24 months and thereafter may store it in aggregate as long as may be required for the purpose of providing the Service and ensuring its functioning. If you wold like us to delete your personal data as may be provided by the applicable law, please contact us by email (privacy@frank.fi) and we will respond to you within a reasonable period of time. Please note that some or all of the information may be required in order for the Service to function properly.

You may request Frank to grant you access to your information and to correct, update or erase any unnecessary, incorrect or obsolete information collected on you by using the contact details provided below. Such request shall be made in a personally signed or otherwise comparably verified document or by visiting Frank's premises.

Children

We do not use the Service to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us by email at privacy@frank.fi. We will delete such information from our files within a reasonable time.

Security

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect the information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Service. Please be aware that, although we endeavour to provide reasonable security for the information we process and maintain, no security system can prevent all potential security breaches.

Changes

This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here and informing you via email or in-app notification. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes. You can check the history of this policy at frank.fi/privacy-policy/archive.

Cookies 

Cookies are files which are received and transmitted by a device when the Service is used. Frank may use cookies and similar techniques to provide the Service, to improve its quality and to enhance the user experience. By using the Service and consenting to the use of cookies in your browser settings you consent to the use of cookies by Frank. You may prohibit the use of cookies by changing the browser settings. This may, however, affect the user experience of the Service.

Contact us

If you have any questions regarding privacy while using the Service, or have questions about our practices, please contact us via email at privacy@frank.fi.



3. DESCRIPTION OF THE DATA FILE OF FRANK'S SERVICE (September, 09 2019)

1. Data controller

Oy Frank Students Ab
Fabianinkatu 28 / P.O. Box 53
00100 Helsinki, FINLAND

Tel. +358 50 3536789

Business ID 2532163-6, place of the registered office Helsinki

2. Contact person

Antti Eronen, tel. +358 50 3536789

3. Name of the register

Frank's customer and user register

4. Purpose of processing personal data

Personal data is processed for three main purposes:

  • The personal data is processed to provide the Service, manage customer relations, send notifications relating to the Service and for customer communication;

  • For marketing purposes. Personal data may be used for Frank's marketing purposes, unless prohibited by the user.

  • Personal data may be used to improve and develop the Service. 

5. Content of register
Frank's customer register collects following information regarding the users of the Service:

  • the basic information, such as name, mobile phone number and social security number;

  • the student status, such as the information of the place of study and the student number;

  • user's activity in the Service, such as purchase history and communication with us.

6. Regular sources of personal information

The Service collects users' personal data via two sources:

  • directly from the users as a part of registration and of the use of Service

  • from JOLLA and/or VIRTA and/or KOSKI- databases and/or Oma Opintopolku -service provided by Finnish National Agency of Education for the purpose of student status verification 

7. Sharing of personal data
Personal data may be disclosed to third parties regularly in the following cases:

  • to provide the Service (for the purpose of student verification) when student benefits, provided by third parties, are used via or through the Service; and

  • with trusted service providers who work on our behalf and who do not have an independent right to use the information  

Personal data may also be disclosed to a third party when required by applicable law or requests by competent authorities or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others or to investigate fraud.

8. Transfer of personal data outside EU/ETA
Personal data is mainly processed within the European Union. Some of the Automatically Collected Information may be processed in the United States. Frank complies with the applicable law when transferring personal data to the United States or elsewhere outside the European Union.

9. Security

We provide physical, electronic, and procedural safeguards to protect the information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Service. There are different user rights in the database. The user of the system gets maintenance or browsing rights only to the data that is necessary for the use. Each specified user has his/ her own username and password.

The controller abides strictly by the regulated obligation to observe secrecy. The data in relation to a single user of the Service shall be disclosed only due to an obligation based on the law, for instance at the request of the user himself/herself or authorities as provided in the law.

10. Privacy rights 

In accordance with the Section 26 of the Personal Data Act, the user has a right of access to personal data on him/her. The user may use this right by logging into the Service, by leaving a contact request for Frank's Customer Service or by sending a signed access request in writing to the following address:

Frank's Customer Service
Fabianinkatu 28 / P.O. Box 53
00014 Helsingin Yliopisto, FINLAND

The user may request a copy of his/her personal data free of charge once every (calendar) year.

The request to rectify information related to place of study should be directed to the user's place of study. The user may in general rectify information, provided by the user himself/herself, in the Service.



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